Friday, July 30, 2010

How To Beat The System Of Customer Support Voice Mail Menus

  1. Look up the company phone number online
  2. Before you call that number click on to see the steps to get connected with a PERSON (not voice mail)
  3. Call U.S.-based call centers during the morning hours on the West Coast
  4. If you are not satisfied with the results (after talking to a human) you can say these magic words: "If you cannot fix my problem, I will be switching to company XYZ!
Marsha Marsiglio